Terms & Conditions

Spiegeltent Gold Coast is produced by Strut & Fret Production House.

Strut & Fret may vary these Terms and Conditions at any time. Strut & Fret will post the varied Terms and Conditions on its website.

By making a purchase from Strut and Fret, you agree to be bound by the Terms and Conditions as they stand at the time of your purchase.

Fees and Charges

  • All prices are stated in Australian Dollars and include booking fees and GST where applicable.
  • Prices are subject to change without notice.
  • If the amount you pay for a ticket is incorrect, Strut & Fret may cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the error arose due to:
    • an error in a price posted on this web site or otherwise communicated to you, or if you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale; or
    • human error or a transactional malfunction of a Strut & Fret-operated system.
  • Tickets for performances and events at the venue are valid only when purchased from Strut & Fret, or from a person authorised by Strut & Fret to sell or distribute tickets. Beware of forged or fraudulently acquired Spiegeltent Gold Coast tickets. Buy Spiegeltent Gold Coast tickets only online at www.blancshow.com or www.bleachfestival.com or at the Spiegeltent Gold Coast Box Office. If you buy counterfeit or forged tickets, you may be liable for prosecution.
  • Tickets may not, without Strut & Fret’s prior written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. Strut & Fret reserves the right to refuse admission to the bearer of any ticket sold or otherwise provided or distributed in breach of this condition. Use of tickets in a manner which breaches any of these terms and conditions may attract criminal penalties.

Refunds/Exchanges
Please check your booking carefully at the time of purchase, as all sales are final and cannot be refunded or exchanged after purchase. Strut & Fret is a member of Live Performance Australia and adheres to the Live Performance Australia Ticketing Code of Practice. Consumer and Industry codes are accessible to the general public at www.liveperformance.com.au.

Confirmation and delivery

  • If you do not receive an order confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with Strut & Fret that your order has been successfully placed. Strut & Fret will not be responsible for any losses you incur if you assume that an order was successfully placed having not received a confirmation number.
  • Tickets must be collected from the Spiegeltent Gold Coast Box Office, Broadwater Parklands (just north of the Gold Coast Aquatic Centre). Please arrive on site at least an hour before the performance is scheduled to start to allow yourself enough time to collect your tickets. You will need to present your confirmation number, the credit card used to purchase tickets, photo identification and valid concession cards.

Concession tickets
Concession tickets are available for the following: full-time students, health-care card holders, and pensioners. Proof of concession must be provided at the time of purchase, collection or upon entry to the performance.

Children
Blanc de Blanc is a Restricted 18+ performance and children under the age of 18 are not permitted.

Babes in Arms
No children, including babes in arms are permitted to Restricted 18+ performances.

Companion Cards
Strut & Fret accepts Companion Cards for all performances. A valid Companion Card or Companion Card number must be produced when collecting tickets from the Box Office.

Accessibility
Spiegeltent Gold Coast makes every effort to ensure our site and events are accessible to our entire audience. The Spiegeltent is accessible using an alternative entrance. If you need additional assistance, please make yourself known to Front of House staff and they will be happy to assist.

Program Details
The Spiegeltent Gold Coast 2017 program of events is correct at the time of printing. In the event of a performance cancellation, every effort will be made to inform ticket holders, but please ensure you check the website on the day of a performance. Strut & Fret collects your information in case of an event cancellation or amendment. If you fail to supply sufficient contact details, Strut & Fret is not responsible for failure to contact you.

Conditions of Entry

  • Strut & Fret reserve the right to refuse admission.
  • Strut & Fret may impose additional specific conditions in relation to entry or attendance to a particular event.
  • Spiegeltent Gold Coast is a venue licensed for the service of alcohol. In the interest of all people attending, Spiegeltent Gold Coast promotes responsible service and consumption of alcohol at all times. All patrons must adhere to Spiegeltent Gold Coast’s policies and abide by the relevant liquor licensing regulations. They must respect Spiegeltent Gold Coast’s bar and security staff in their duty to uphold Spiegeltent Gold Coast’s service and safety policies. Patrons are reminded that it is an offence to supply alcohol to a minor, bring alcohol into or from a licensed premises, consume alcohol if intoxicated and to remain on licensed premises if intoxicated.
  • Mobile phones and other electronic devices must be switched off during all performances.
  • No drugs, weapons, glass containers, alcohol or lasers may be taken into Spiegeltent Gold Coast
  • You must not engage in offensive or inappropriate behaviour at an event, including but not limited to by wearing or otherwise displaying any commercial, political, religious or offensive signage or logos.
  • Strut & Fret and/or the event organiser reserves the right to film, video, record, photograph, broadcast or telecast the event. You agree that you may be filmed, taped, interview, photographed or recorded while attending an event and you consent to Strut & Fret or third parties engaged by Strut & Fret filming, taping, interviewing, photographing or recording you. You further agree that Strut & Fret may use, publish, edit, incorporate or otherwise exploit (and authorise others to do the same) any materials produced for any purpose without further reference to you.
  • Without prejudice to any other rights which Strut & Fret may have, if you contravene any of these Terms or Conditions, you may:
    • be refused entry to, or remove from, the venue;
    • have you ticket confiscated and/or cancelled without refund or recompense; and
    • be disqualified from purchasing tickets for or entering in to other events
  • In the event that you are refused entry to an event for any reason, then, in accordance with these Terms and Conditions, no refund will be paid.
  • Latecomers will be admitted to a performance during a suitable break at the discretion of venue management. Please note that, for some events, latecomers may not be admitted at all.
  • Cameras and other recording devices are strictly prohibited in performance venues unless otherwise advertised. Mobile phones and other devices must be switched off upon entry to the venue.

Liability

  • Strut & Fret takes no responsibility for loss or damage to personal property.
  • You are responsible for your own safety and property while attending an event, and to the extent permitted by law you release Strut & Fret and its officers, directors, employees, consultants, licensors, suppliers and agents from any liability for any claims, damage or loss you may suffer in relation to your attendance at an event, howsoever caused, including due to any negligence or other act or omission of Strut and Fret.
  • You agree to indemnify Strut & Fret and its officers, directors, employees, consultants, licensors, suppliers and agents against any claims, loss or damage suffered as a result of your wilful reckless or negligent acts or omissions at an event.
  • Strut & Fret is not liable for any claims, damages, compensation, losses or expenses that may be suffered or incurred as a result of an event being cancelled, postponed or changed.

Complaints or Questions
If you have a complaint or question regarding these Terms and Conditions of sale please contact Strut & Fret in the first instance: boxoffice@spiegeltentgoldcoast.com